Yes, it is secure.
FAQ
Simply by contacting our customer service team by phone at +32 2 353 07 65 or by email at web@deconinckwine.com
Yes, the information you provide when registering on deconinckwine.com is secure and kept strictly confidential. This data is necessary for processing your order and, more generally, for managing the commercial relationship between you and us.
You also have the right to access, modify, or delete your personal data. To make a request, simply write to us, providing your full name and address.
Unavailable during the week? You can have your order delivered to one of our five stores and pick it up on a Saturday between 11 a.m. and 7 p.m.
Our logistics team carefully ensures that your order is correct. However, if you notice any error or missing item, please contact our customer service immediately at web@deconinckwine.com or by phone at +32 2 353 07 65. We will take the necessary steps to resolve the issue as quickly as possible.
Upon receiving your order, if the packaging appears damaged, you should note it on the delivery slip. In cases of clearly broken bottles, you must refuse the affected package and request that it be returned to the sender.
In this case, please contact our customer service promptly so that we can arrange an exchange or a refund.
Packages are generally delivered within 2 business days after payment is received. All deliveries within Belgium are handled by our own DE CONINCK vehicles and drivers.
For organizational reasons, we may occasionally use an external delivery service that we have been working with regularly and trust for several years.
Shipping costs include preparation, packaging, and postage fees. The shipping fee is fixed at €19.36 VAT included.
Please note that shipping is free for orders over €250 VAT included.
The boxes are appropriately sized, and your items are properly protected.
